Transparency

Corporate transparency is part of our corporate social responsibility (CSR) strategy, it is a voluntary act to contribute to an informed society and build trust in the environment by showing our relationship with the public administration. The operation of La Isla y el Mar Hotel Boutique by Explotación Balcón del Mar S.L. began in 2015, following a comprehensive refurbishment of the former apartment complex. A 5-star adults-only Boutique Hotel is created with 81 fully equipped suites. The hotel was designed as a model of sustainability using bioclimatic architecture and following the Biosphere declaration scheme. With dynamism, imitating the environment. Explotación Balcón del Mar S.L. aims to be a company with good results, maintaining excellent relations with suppliers and offering the best services and solutions to our clients. In this way we contribute to the circle of job creation, to the contribution to public administration for the benefit of citizens and to the growth of all companies, organisations and clients who trust in our professionalism. And we want to do this by being a sustainable and socially responsible company, putting people at the centre, providing the tools and security necessary to assume their responsibilities and fostering a culture in which we grow by growing. Canary Islands Transparency Law La Isla y el Mar Hotel Boutique will keep this portal updated so that our customers, suppliers and the general public can consult our activity, in accordance with the Transparency Law 19/2013 and Law 12/2014, of 26 December, on Transparency and Access to Public Information of the Canary Islands Government. Further information: Commissioner for Transparency of the Canary Islands Government

Note on accessibility: the information published on this transparency portal has been produced in accordance with the principle of universal accessibility and design for all established in the WCAG 2.1 guidelines. published by the World Wide Web Consortium (W3C). You can read our web accessibility statement for more information.
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Institutional Information
Organisational Information
Economic and Financial Information
Recruitment Information
Agreements
Grants and Subsidies

INSTITUTIONAL INFORMATION

Mission:

With our hearts tied to this land and opening the way to new dreams, we have created a faithful reflection of the landscape of the island of Lanzarote that can be appreciated throughout the hotel’s facilities. After 35 years of history in the hospitality sector and with humility, effort and sacrifice, we have managed to become a benchmark on this magical island.

RECOGNITIONS

The Travelife Sustainability in tourism recognition, Biosphere Responsible Tourism, the ISO 14001 and 9001 certifications, the Tourism Quality Commitment certification are some of the certifications that accredit the Hotel La Isla y el Mar as a company with the capacity for excellence to offer clients a luxury and sustainable holiday in a protected and cared for environment.

PROJECTS

Explotaciones Apartamentos Balcón del Mar S.L. was born with the vision of operating 4- and 5-star hotels.
Our commitment to sustainability and highlighting the local culture of the surroundings of our establishments is combined with an exclusive interior design, resulting in an elegant atmosphere, to envelop our guests in absolute comfort.

COMMITMENT

At La Isla y el Mar Hotel Boutique we are committed to following principles of quality and respect for the environment in order to achieve customer satisfaction and the satisfaction of all our stakeholders. The Island and the Sea Boutique Hotel has developed a quality and environmental management system for this purpose, structured according to the different service units. The management system is intended to be a driving force for continuous improvement, parts of which, including this policy, may be revised as often as necessary to improve process orientation and increase efficiency. This policy is intended to be the reference framework for the revision of the quality and environmental objectives of La isla y el mar Hotel Boutique, whose guidelines are:

Achievement of hotel customer satisfaction.
Development of a spirit of permanent desire for improvement within the Hotel that respects the Environment.
Flexibility and speed of service, constantly respecting the commitments acquired with clients, and meeting their expectations, as well as the profitability levels required by the property.
Advancement in the degree of knowledge of the client's needs and expectations.
Conducting staff training efforts. Complying with the requirements of the Quality and Environmental System and current regulations and other environmental requirements, as well as with the commitment to pollution prevention.
Encouraging the participation of all staff in the improvement of the system, a task that is driven by the entire management.

OUR VALUES

PRISM:

Positivity. We are a company, we are teams, but above all we are a big family that works with joy and optimism because we believe in a better world.
Respect for customers, employees and the communities in which we operate.
Innovation in our way of understanding and communicating with customers, in ideas, business models, processes and technology.
Sustainability. Meeting the objectives of the present while looking to the future, protecting the environment, contributing to social welfare and economic growth.
Multiculturalism. Our activity builds bridges between Africa, the Canary Islands and Europe. We are one big family where different races and cultures live together with respect and tolerance.
Ambition. Our spirit of self-improvement, vision and enthusiasm drive us to grow as a company and as people, and to provide well-being to our community.

ORGANISATIONAL INFORMATION

APPLICABLE LEGISLATION

Explotación Apartamentos Balcón del Mar S.L. is a limited company governed by the following regulations:

La Isla y el Mar Hotel Boutique feels a responsibility to defend and protect the human rights of both the people who work in our company and those who make up the environment in which they operate. One of our objectives is to contribute positively to global efforts to ensure that human rights are understood and implemented. Having a company policy committed to fulfilling the responsibility to respect human rights.

Engaging in due diligence to identify, prevent, mitigate and account for how the company addresses its human rights impacts. Bottom-up communication procedures are in place to deal with any grassroots problems.
Avoid complicity in human rights violations.
Investigate allegations of adverse human rights impacts.
Provide access to a grievance mechanism to raise concerns or identify potential rights impacts. Where appropriate, La Isla y el Mar Hotel Boutique will engage with relevant communities and other stakeholders to better understand any questions or concerns about our activities and their potential impact. Evidence of such stakeholder consultation shall be documented and reported through the established procedure by taking minutes of the consultation.

ECONOMIC AND FINANCIAL INFORMATION

ANNUAL ACCOUNTS

Explotación Apartamentos Balcón del Mar S.L. complies with its legal obligation to deposit its annual accounts in the Mercantile Registry of Lanzarote, which may be requested in said registry.

EXTERNAL AUDITS

The following are the audit and audit reports carried out by external control bodies for the year indicated:
Financial year 2021

RECRUITMENT INFORMATION

LIST OF FORMALISED CONTRACTS AND STATISTICAL DATA

Contracts with the Public Administration are not executed.

AGREEMENTS

AGREEMENTS AND ENTRUSTMENT OF MANAGEMENT

The agreements and management entrustments for the years indicated are set out below.
2018-2022

GRANTS AND SUBSIDIES

Grants and subsidies received by public administrations and bodies

Below is the list of aid and subsidies received through public administrations and bodies for the year indicated.
Financial year 2020

STATUS. INSTITUTO DE CRÉDITO OFICIAL: Financing guarantees to companies and the self-employed granted by the Ministry of Economic Affairs and Digital Transformation to mitigate the effects of COVID-19, managed by the ICO on behalf of the Ministry. Article 1 RDL 25/2020
CANARY ISLANDS. MINISTRY OF ECONOMY, KNOWLEDGE and EMPLOYMENT: granting COVID line of direct aid to self-employed people and companies title i rdl 5_2021
CANARY ISLANDS. REGIONAL MINISTRY OF TOURISM, INDUSTRY AND TRADE: direct granting of subsidies to cover the cost of IBI borne by companies owning tourist accommodation establishments. http://www.gobiernodecanarias.org/boc/2021/151/index.html